ck8 Privacy Policy
ck8 takes our responsibility to protect every user's personal information seriously. This policy explains clearly how your data is collected, used, stored and protected when you use the ck8 platform.
Your Privacy, Our Priority
The ck8 platform is built on trust. The following six principles describe how we manage your information.
Layered Data Security
All your personal and financial information is protected with 256-bit SSL encryption. Access to user data is strictly limited to authorised staff only.
No Sale of Information
ck8 never sells, rents or trades users' personal data to any third party for marketing or commercial purposes without your consent. 🔒
Control in Your Hands
You have the right to access, correct and request the deletion of your personal data at any time. This process can be initiated through the account section or by contacting our customer support.
Full Transparency
We clearly explain the purpose of every piece of data collected. No information is collected in a hidden manner or without your knowledge while you use the ck8 platform.
Licence Compliance
ck8 operates under an international licence with strict data security compliance obligations. This privacy policy is aligned with our regulatory requirements. ✅
Privacy Support 24/7
The ck8 customer support team is available to assist you with any privacy concerns 24/7 via live chat and email in Malay and English.
Information We Collect
To provide a safe, responsible and quality service, ck8 collects several categories of information from users.
Account Registration Information
When you register a ck8 account, we collect the following information to verify your identity and comply with licensing requirements:
- Full name as shown on your identity card (MyKad) or passport
- Date of birth — to verify that you are aged 21 and above
- An active mobile phone number in Malaysia
- A valid email address
- The password you create (stored in encrypted form)
- Identity card (MyKad) or passport number for identity verification purposes (KYC)
Financial and Transaction Information
To process deposits, withdrawals and any financial transactions through the payment methods we support, we keep the following records:
- Details of the payment method used (Touch 'n Go eWallet, DuitNow, FPX, Boost, ShopeePay, or cryptocurrency)
- Amount and date of each deposit and withdrawal transaction
- Transaction status and reference number
- Betting history and game activity
Technical and Usage Data
When you browse the ck8 website, our system automatically records certain technical information required for security and service improvement:
- IP address and network information
- Device type, operating system and web browser used
- Login session time and duration
- Pages visited and interactions within the platform
- Cookie data to maintain sessions and language preferences
How We Use Your Information
Every piece of data collected by ck8 has a clear and legitimate purpose. We do not use your data beyond the scope stated here.
Account Management and Identity Verification
Your registration data is used to create and manage your account, verify your identity (KYC process), and confirm that you meet the minimum age requirement of 21 years to use the ck8 gambling platform. This is a mandatory requirement under the international licence we hold.
Financial Transaction Processing
Financial information is used solely to process your deposits and withdrawals accurately and securely. Every transaction is recorded for accounting purposes, internal audit, and compliance with anti-money laundering (AML) requirements under our licensing obligations.
Security and Fraud Prevention
Technical data and session information are used to detect suspicious activity, prevent unauthorised access to user accounts, and protect the integrity of the platform. If we detect a fraud attempt or security breach, the relevant data may be used for further investigation.
Service Communications and Support
Your email and mobile phone number are used to send important account-related notifications, transaction confirmations, security updates, and responses to customer support requests. We do not send marketing communications without your consent.
Service Improvement and User Experience
Usage data and navigation patterns are analysed in aggregate and anonymised form to help us understand how users interact with the platform, identify areas for improvement, and tailor relevant content for Malaysian users.
Sharing Information with Third Parties
ck8 does not share your personal data broadly. However, there are limited situations where data sharing is necessary or required by law.
Payment Service Providers
To process your financial transactions, we need to share relevant payment information with the payment gateways and e-wallet service providers we use. This sharing is minimal and limited to the information needed to complete the transaction only.
Game Software Providers
Gaming companies that supply slots, live casino and other games on the ck8 platform may receive minimal technical information (such as anonymous user identifiers) for the purpose of managing game sessions and verifying game results. These game providers are bound by strict confidentiality agreements.
Legal and Regulatory Requirements
ck8 may be required to disclose user information to regulatory authorities, law enforcement bodies, or licensing bodies where there is a valid legal requirement, court order, or official investigation. We will notify the relevant user where we are permitted to do so.
Data Retention Period and Security
Record Retention Period
Account records and financial transaction records are kept for the period required to meet legal obligations, audit requirements, and dispute resolution purposes. After account closure, certain data may still be retained for the period specified under our international licensing requirements before being securely deleted.
Technical Security Measures
ck8 implements multiple layers of technical security to protect user data:
- 256-bit SSL encryption for all communication between your browser and ck8 servers
- Encrypted databases with role-based access controls
- Intrusion detection and real-time threat monitoring
- Two-factor authentication (2FA) is available for additional account protection
- Regular security audits by independent parties
Response to Data Breaches
In the event of any security incident affecting users' personal data, ck8 will take immediate action to contain the incident, assess the potential impact, and notify affected users within a reasonable timeframe. We will also report the incident to the relevant regulatory authorities in accordance with our licensing obligations.
Your Rights as a User
As a user of the ck8 platform, you have the following rights regarding your personal information. To exercise any of these rights, please contact our customer support team.
Right of Access
You have the right to request a copy of the personal information we hold about you at any time.
Right to Rectification
If your information is inaccurate or incomplete, you have the right to request an immediate correction.
Right to Erasure
You may request the deletion of your personal data, subject to applicable legal retention obligations.
Right to Restrict Processing
You have the right to request that we limit how we process your data under certain valid circumstances.
Right to Data Portability
You may request your data in a structured, machine-readable format for transfer purposes.
Right to Object
You have the right to object to the processing of your personal data for marketing purposes or profiling that is not directly related to our core services.
Use of Cookies
What Cookies Do We Use?
The ck8 website uses cookies to improve the user experience and ensure the platform functions properly. The following are the types of cookies we use:
- Session Cookies: Required to maintain your login status during an active session.
- Preference Cookies: Store your language preference and display settings.
- Security Cookies: Help detect and prevent fraudulent activity or unauthorised access.
- Analytical Cookies: Help us understand how users interact with the website in an aggregated and anonymous manner.
You can control or delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality of the ck8 platform.
Privacy Policy FAQs
Answers to questions frequently asked by ck8 users regarding privacy and data protection.
Copies of your identity card (MyKad) or other identity verification documents that you submit are stored in an encrypted system with strict access controls. Only KYC staff who have been granted specific authorisation can access these documents. Once the identity verification process is complete, the documents are stored securely for the period required by our licensing obligations, then permanently deleted.
No. ck8 only sends marketing or promotional communications to users who have given their consent to receive such communications. You can withdraw that consent at any time through your account settings or by contacting our customer support. Even if you are not subscribed to marketing communications, we will still send important service communications such as transaction confirmations and security notifications.
Yes, you can request the closure of your account and the deletion of your personal data. However, certain records such as financial transaction history may need to be retained for a specific period to meet legal obligations and audit requirements under our international licence. Once that mandatory period ends, all remaining data will be securely deleted. To start this process, please contact ck8 customer support via live chat or email.
If a security incident occurs that affects your data, ck8 will promptly notify you via your registered email within a reasonable timeframe. We will explain the type of data affected, the steps we have taken to contain the incident, and guidance on what you should do to protect your account. We will also report the incident to the relevant regulators in accordance with our licensing requirements.
For any enquiries, requests or complaints relating to your privacy and personal data protection, you may contact ck8 through two main channels:
- 24/7 live chat available directly on the ck8 platform in Malay and English
- Customer service email: [email protected]
Our team will endeavour to respond to all privacy-related enquiries within a reasonable timeframe.
Yes, ck8 reserves the right to update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or industry practices. Any material changes will be communicated to users via a notice on the website or direct communication. The effective date will be updated at the top of this policy. Continued use of the ck8 platform after a change notice is considered your acceptance of the updated policy.
For enquiries related to this Privacy Policy, contact us at: [email protected]
An Online Gambling Platform You Can Trust
Start your betting experience with ck8 — a platform that prioritises data security, smooth transactions, and round-the-clock customer support. Register an account and get a 150% welcome bonus of up to RM500.